- Quality: Achieving Bs5750/Iso9000 (Case Studies and Studio Discussion) Alternative
- Achieving Iso 9000 Alternative
Presents six case studies of organisations that have obtained BS5750, ranging from DHL, the parcels giant, to a small Lancashire mobile communications supplier. Features a studio discussion (12 mins.), chaired by Andrew Neil, between Phil Austin from Henley Management College, Roger Burrell, Managing Director, Customer Service Division, ICL (UK) and Ian Hutcheson from the Metropolitan Police.
Cast & Credits